Customer Services

Gift Wrapping

Ring Sizing

Aftercare

Hallmarks

Delivery times

In stock items are usually posted within 3 working days.

Made to order items are usually posted within 2 weeks

If your order is urgent, if you would like it posted to a different address or if it is a gift and you would like me to include a note from you, please contact me directly. Always happy to try and help!

UK Shipping

FREE UK Delivery is available as an option on all orders but for peace of mind I recommend you upgrade to an insured service.

Orders under £50:

Royal Mail First Class Signed For £2.70. This usually takes 2-3 days from Orkney but during the Covid-19 pandemic, shipping times have been delayed.

Orders over £50:

Royal Mail Special Delivery £6.80. Special Delivery is fully insured and tracked for your peace of mind. Royal Mail doesn’t guarantee next Day Delivery from Scottish islands but most of the time things arrive the next day.

I don’t charge extra delivery charges for additional purchases and I only charge what Royal Mail charge me.

Special Delivery requires a signature so please make sure there is someone there to sign for your parcel. Royal Mail should leave a card but if they do not, please contact me immediately if your parcel is delayed so I can track it.

I always obtain proof of posting to which Royal Mail honours up to £20 in compensation but I regret I cannot replace items lost by Royal Mail unless using one of the insured options.

International Shipping

For all international orders I use Royal Mail International Tracked and is insured to the value of the item. The cost for this is £12.50 and I do not charge extra for additional items.

Please note that delivery times can vary a lot, depending on local postal services and whether a parcel gets delayed in customs. Any customs charges incurred are the responsibility of you, the customer.

As the UK is now no longer a member of the EU please find out about customs charges in your country if you are unsure.

Returns

I hope you are happy with your new piece of jewellery. However if you aren’t entirely satisfied I am happy to offer an exchange if the piece is returned in its original unworn condition within 30 days of receipt of your order.

Please contact me first to arrange the return. When sending your item, please make sure it is packaged well (in a jiffy bag or similar) and use a tracked service. I regret I cannot take responsibility for lost or damaged returns.

Bespoke commissions are exempt from this policy.

If one of my items breaks due to normal wear and tear, I will repair or replace the piece and cover the postage. Please note that normal wear and tear of a jewellery item is determined at my discretion.

Packaging and Gift wrapping

All items are packaged in one of my branded gift boxes ready to give as a gift. I always put things in a sealed plastic bag to avoid tarnishing. For gifts you can take it out of the bag if you want to display it in the gift box but I recommend keeping the little bag as well. The best way of keeping things from tarnishing is in a sealed bag.

I always put some ribbon round each box and then put it in a small gift bag. If you would like a gift bag with handles please tick the option at checkout. These are charged at £1.50

I can ship gifts directly if you want and even add a little note. Just add a different address for delivery and add a message at checkout.

Each order also gets a free anti tarnish polishing cloth.

All of my new boxes and inserts are Eco friendly and either made from recycled paper or paper from Sustainable Forests.

 

 

Ring Sizing

Ring sizing can be a tricky business.

All my rings are made using UK sizing. However, converting these to US or European sizing is not a problem – I’ve included a handy conversion guide below.

The best way to get your ring size is either to call into a local jeweller and ask if they could tell you your size or to order a ring sizer yourself. Other options are to send me a ring that you know fits and which I can then use to size your new one. I will then return your original ring along with your order.

Please bear in mind:

  • Your fingers can vary a little in size at different times of day
  • Temperature also affects your finger size
  • Rings with wider bands will usually need to be a half size bigger for a comfortable fit.

If your ring doesn’t fit, I am happy to exchange it unless your own gemstone has been used. However, you must cover the postage.

International Ring Sizing Guide

UK

US

EU

D 2.25 41
E 2.75 42
F 3.25 44
G 3.75 45
H 4.25 46.5
I 4.5 47
J 5 48.5
K 5.5 50
L 6 51
M 6.5 52
N 6.75 53.5
O 7 55

UK

US

EU

P 7.5 56
Q 8 57
R 8.5 58.5
S 9 59.5
T 9.5 61
U 10 62.5
V 10.5 62.5
W 11 65
X 11.5 66
Y 12 67.5
Z 12.5 69
Z+ 13 70.5

Caring for your Jewellery

Silver jewellery will tarnish over time as it reacts with sulphur in the air.  Many chemicals such as perfume, cleaning products, etc. may also cause your jewellery to tarnish quickly.

Light tarnish is easily removed by using warm soapy water and brushing gently with a soft clean old toothbrush. Rinse in cool water and dry carefully with a soft cloth.

Use a silver cloth to finish cleaning and polishing your jewellery.

For cleaning chains Silver dip is very useful.

For prolonged storage, keep your jewellery in the airtight plastic bag originally enclosed with it. This will help keep tarnish away.

Oxidised silver has been treated with chemicals to create a permanent dark grey or black patina on the surface.  Do not use silver dips or tarnish removers on oxidised silver as it may remove the patina.

 

About Hallmarking

Gold, silver, platinum and palladium are rarely used in their purest form. Instead, they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour. It is not possible to detect the precious metal content of an item by sight or touch. Therefore, it is a legal requirement in the UK that any item containing gold, silver, platinum or palladium be hallmarked, if it is to be described as such.

A hallmark tells the story of who made an article, what the article is made of (gold, silver, platinum, or palladium), the fineness of the precious metal, and where the article was assayed.

A hallmark must consist of at least three compulsory marks; a Sponsor’s mark (Maker’s mark), a Metal Fineness mark, and an Assay Office town mark.

Articles below a certain weight are exempt from hallmarking. The exemption weight is based on the weight of the precious metal in the article, excluding, for example, diamonds, stones, etc. In the case of articles consisting of a combination of precious metal and base metal, the exemption weight is based on the total metal weight:

  • Silver = 7.78 grams
  • Palladium = 1.0 gram
  • Gold = 1.0 gram
  • Platinum = 0.5 grams

All my Jewellery over the above weights are Hallmarked in Edinburgh. Some items under these weights are marked too, but normally only with my Maker’s mark. Some items like small shells are nearly impossible to mark in any way so they won’t be marked.

I always buy my metals from reputable bullion dealers, so you can be confident in the quality and source of the materials that I use.

For further information go to: www.edinburghassayoffice.co.uk/services-for-consumers

0